Help & Frequently Asked Questions

Check out our frequently asked questions for fast solutions and answers

FAQs

You may withdraw your credit union savings upon request, members are however, encouraged to maintain their savings balance wherever possible to:

  • Benefit from Life Savings Insurance Cover.
  • Maintain their savings history.
  • Maintain their capacity to borrow.
  • Provide a better basis for dividend payments.

An alternative to share withdrawal may be for you to take a loan with repayments suited to your financial circumstances, subject to our Loans Policy.

If you are transferring funds to an external personal bank account, we will send the funds to the bank account you’ve previously registered with us. Bank transfers can take up-to 3 working days to get to you. The minimum you can transfer is £5.00.

You may make up to four free withdrawals using this facility in any twelve month period. If you go over this limit, we will make of charge of £1.50 every time we send a payment to your personal bank account on your behalf. This charge takes effect from 15th August 2016. We will deduct this charge from your account. Transfers between your 6Towns accounts are not affected.

Requests are processed during office hours, our office hours are:

Monday – Friday

10:00 – 16:00

Request your share withdrawal here

Membership and Accounts

A Standing Order is an instruction to make regular fixed payments to a particular person or organization. To set up a standing order you will need to complete a form and return it to 6Towns. you can download the form below.

 

6Towns Credit Union has an arrangement with Co Op Electrical. Therefore, If you see an item which you would like to purchase on the Co Op Electrical website, then you should make a note of the product name, code and amount. You should then click here to apply for a loan. If your loan for this product is approved, you will need to sign a loan agreement. Once this agreement has been signed 6Towns will disburse the loan funds into your current account, you will then need to order you item online using your debit card.

Yes, if you are only in receipt of benefits you can apply for a loan as long as you are member of 6Towns Credit Union.

You can access your current account funds, by using your 6Towns Debit card. This can be used at ATMs and all stores which show the Mastercard symbol. To access funds in your other accounts, please log in online here to manage your accounts. If you have not already registered, please click here to complete the registration form online. 

We do not offer cash out facilities at any of our branches. However if you have a 6Towns Debit card then this can be used at all ATMs or stores which show the Mastercard symbol.

Your Christmas savings are available from the first working day of November. You can transfer your Christmas savings online by logging into your account online. when available

To view your balance please log in online here. If you have not already registered, please click here to complete the registration form online. If you have a debit card you can view your current account balance at an ATM, or by texting 07537400600 using the format below. Texts are charged at your standard network rate.

To transfer funds from your 6Towns account, you need to log into you online banking. All our services are automated and all requested are processed online. We do not accept requests via telephone or email.

There some small charges for some of the services which we provide. For full list of charges please click here for our terms and conditions.

Your account details will be sent with your welcome pack in the post. However they can also be found online, once you log into your online banking. Your sort code is 6 digits long and your account number is 8 digits long. To pay money into your account you will need to give your sort code and account number to whoever is making payment into your account.

When applying for membership at 6Towns Credit Union you are also applying for a current account. You do not have to use your current account. However if you apply for a loan, your repayment will be taken from this account.

When applying for membership with 6Towns Credit Union you are also applying for a current account. A current account, offers a debit card. This allows 24/7 access to your funds. A facility to set up Direct Debits and Standing Orders is also available from this account.

 

Savings Plus, Christmas and Junior Savings Plus accounts attract dividend. If you have a corporate account this rate may differ to the usual rate applied to accounts.

The dividend rate if any will declared at the Annual General Meeting that takes place at the end of each financial year. 6Towns financial years run from 1st April to 31st March.

Credit Unions do not pay interest. Instead we pay a dividend. Dividends are paid annually, after operating expenses and reserve allocations have been allowed. At the end of each financial year, which runs from 1st April – 31st March, an Annual General Meeting, also known as AGM, will take place to agree on a rate if any. The dividend is calculated based on the average daily balance of your 6Towns account. Not all accounts are dividends bearing.

You can save as little as you like or up to £15000. Your account is protected by the Financial Services Compensation Scheme. As your account is protected by the FSCS, if you were to exceed the limit then your funds are still protected. However funds exceeding this limit would not be protected by 6Towns.

Savings are protected by the Financial Services Compensation Scheme. Your eligible deposits with 6Towns Credit Union Ltd are protected up to a total of £75,000 by the Financial Services Compensation Scheme.

For more information visit www.fscs.org.uk or view the online leaflet.

Give us a call on 0121 553 3110 if you would like any more information.

6Towns Credit Union is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority

Our Firm Reference Number 419396

A priority account is set up for the purpose of holding rent funds. This is either housing benefit payments, or top ups from any other benefits or wages. To set up a priority account, you must first join as member. You must then request for a priority account to be open this can be done by emailing info@sixtowns.co.uk. Once your membership is complete and you have a priority account, you must then complete a tenant consent form which can be found here. You should also advise how you want to pay into you priority account as these forms vary based on the payment you will be making into your priority account. Your landlord should also complete a registration form, which can be found here.

Landlords are paid on the 28th of each month or the next working day. A £5 fee is deducted from your account each transfer which is completed. This fee is the landlords’ fee. For further information about the Priority account please see the full terms and conditions here

If your landlord, does not want to register with 6Towns, then your housing benefit payment will be returned to Sandwell council. 6Towns policy states that all payments should be made directly to landlords.

We offer a variety of accounts, which all have different features to suit each member. Each account has its sort code and account number, this provides easier management when depositing into accounts.

Allocated Funds – This account is provided with membership, this will hold £1.00 only and keeps your membership active.

Current Account –This is provided with membership, it is fully functional with the option to have a debit card, for 24/7 access to your funds. Standing order and Direct Debit facilities are also available.

Savings Plus Account – This is a savings account, you can save as little as like with no obligation to save continuously. Your funds can be accessed any time of the year, no restrictions in place.

Junior Savings Plus Account – This is a savings account for members under the age of 16, you can save as little as like with no obligation to save continuously. Your funds can be accessed any time of the year, no restrictions in place. When members turn 16 there account will automatically be upgraded to a Savings Plus Account. New account details will be provided.

Christmas Account – This is also a savings account, can you can save as little as you like with no obligation to save continuously. However once funds reach your Christmas account they cannot be accessed until the first working day of November each year. The restriction is then reinstated after Christmas Day.

Priority Account – This is currently used to hold rent payments. Any housing benefit payments received into your 6Towns Account will be deposited into your priority account. Once payments are received into you priority account, you will no longer be able to access these funds. 6Towns Policy states that all payments will be paid directly to landlord or returned to Housing Benefit.

You can open a savings plus account, when applying for membership. However if you are already a member and would like to open another account then all you need to do is contact us via email with your personal details and we can set this up for you.

If you do not have photo ID, then yes you can still join as a member however we will still need proof of your current address and an Identity document, you will also be required to have your photograph taken in one of our branches. Please click here to see our eligible documents list or to register for membership please click here.

To apply for membership with 6Towns Credit Union you firstly need to meet our common bond requirements. Do you live or work in the Sandwell, Worcestershire or South Birmingham area? If you have answered YES to this question then you can join 6Towns Credit Union. When applying for membership you are also applying for a current account. All other accounts are optional. You will be requested to upload Photo ID and Proof of your current address. A minimum of £1.00 should be deposited into your account within 6 weeks of your account being opened. Please click here to see eligible documents list or to register for membership please click here.

To cancel your membership, firstly you will need to ensure that there are no outstanding balances or pending transactions on any of your accounts. Once this has been confirmed, you will then need to stop any further payments into you 6Towns Account. You will then need to contact 6Towns to request a cancellation form. You can do this by emailing info@sixtowns.co.uk. Once the cancellation has been completed, a notification will be emailed notifying you that your membership has been cancelled. How do I cancel an account, such as savings plus etc..? To cancel an account with 6Towns, firstly you need to ensure there is no outstanding balance or pending transactions, once this has been confirmed you will then need to stop any further payments into this account. You will then need to request a cancelation of account form. You can do this by emailing info@sixtowns.co.uk. Once this notification has been received you will receive a cancelation of account from via email for you to sign.

General questions

When visiting our branches you do not need an appointment, our branch opening hours:

6Towns Credit Union, 382 High Street, West Bromwich, West Midlands, B70 9LB

Monday – Friday 10:00am – 1:00pm

Old Grove Factory, 13a Lowersmoor, Worcester, WR1 2RS

Monday – Friday 10:00am – 1:00pm 2:00pm – 4:00pm

Savings are protected by the Financial Services Compensation Scheme. Your eligible deposits with 6Towns Credit Union Ltd are protected up to a total of £75,000 by the Financial Services Compensation Scheme.

For more information visit www.fscs.org.uk or view the online leaflet.

Give us a call on 0121 553 3110 if you would like any more information.

6Towns Credit Union is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority

Our Firm Reference Number 419396

To apply for membership with 6Towns Credit Union you firstly need to meet our common bond requirements. Do you live or work in the Sandwell, Worcestershire or South Birmingham area? If you have answered YES to this question then you can join 6Towns Credit Union. When applying for membership you are also applying for a current account. All other accounts are optional. You will be requested to upload Photo ID and Proof of your current address. A minimum of £1.00 should be deposited into your account within 6 weeks of your account being opened. Please click here to see eligible documents list or to register for membership please click here.

Just like a bank, but better because our members come first. A Credit Union is when people come together to borrow, save and manage their money. A Credit Union gives the security and services of a bank, but because they are owned and run for their members.

Credit unions provide many of the services that banks do and are regulated by the PRA, Prudential Regulation Authority and authorised by the FCA, Financial Conduct Authority and regulated to keep your money safe. But unlike banks, because they are owned by and run for their members, their members come first. At 6 Towns Credit Union, the people we answer to are the people who use us. That could be you. Save with us … Our Savings Plus account Our Savings Plus account gives you easy access to your money and a dividend. Last year we paid 1.09% we believe it’s the best value you can get on the high street. Your deposit can be from as little as you like, up to £15,000. Start saving today. Priority Acount If keeping track of your essential bills and staying on top of things is a problem, we can help. Our priority account is there for people on benefits like Housing Benefit who might need a little extra help making sure important things like rent get paid on time. You can have your Housing Benefit paid into your priority account and as long as sufficient funds are available, we’ll do the rest. Christmas Save with us for Christmas. You can put something away throughout the year so your money is there for those special things when you need it.

  • Easy and affordable access to loans and financial services for everyone.
  • A range of different accounts to suit your needs including a fully functioning current account
  • Savings options including ISAs and our Savings Plus account giving some of the best returns on your money available.
  • Affordable loans from £50 upwards – including the UIK’s cheapest payday loans.
  • The knowledge that we are there for you, helping make you make the right choices to keep your money on track. Your money and your financial interests are safe with us. We are authorised by the FCA, Financial Conduct Authority and regulated PRA, Prudential Regulation Authority and your deposits are protected by FSCS, Financial Services Compensation Scheme.
  • Our services are designed around what people like you need. Whatever your income, whether you are financially secure and looking for something extra or on a low income and can’t find the right help, you can talk to us.

Debit Cards

Please contact this number immediately 03300882747 to report your debit card as stolen. We would then suggest that your contact the police for a crime reference number and then contact 6Towns Credit Union directly to order a replacement card.

If you are sure your debit card is lost, call this number immediately 0330 0882747 to report your debit card. You will then need to contact 6Towns Credit Union directly to order a replacement card.

Yes, you can use your card online, as long as the online store accepts Mastercard.

Yes, you can pay in shops, as long as the shop you are paying accepts Mastercard.

Yes, you can make card payments to pay a bill, as long as the company you are paying accepts Mastercard.

The debit card allows you full access to you funds 24/7. Although there are some small fees involved, the debit card can be used at all stores and ATMs which accept Mastercard. There are few places they don’t accept Mastercard.

There is an initial cost for the debit card and a small weekly running cost along with some other small transactional fees. For a full list, see our terms and conditions below

 

To apply for a debit card you will need to complete an application form. This application form will be sent via post. Please call or email us to request a debit card pack.

Loans

As a member of 6Towns Credit Union regardless of an outstanding balance you can apply for a top-up loan at any time. If this loan is approved the balance will be added to your outstanding balance, so that only one outstanding balance remains. To apply for a top-up loan please click here.

The difference between a payday loan and any other loan with 6Towns, is that a payday loan is short term borrowing. The payday loan is repaid in full on the next payday. Other loans with 6Towns are stretched over a longer period and follow a schedule to repay. To see if you qualify for a payday loan please click here ensuring you take the time to read the questions before submitting your answer.

The amount, in which you can borrow, differs from member to member. Decisions are based on your personal circumstances; therefore you can apply for any amount which you feel necessary.

6Towns Credit Union has an arrangement with Co Op Electrical. Therefore, If you see an item which you would like to purchase on the Co Op Electrical website, then you should make a note of the product name, code and amount. You should then click here to apply for a loan. If your loan for this product is approved, you will need to sign a loan agreement. Once this agreement has been signed 6Towns will disburse the loan funds into your current account, you will then need to order you item online using your debit card.

Yes, if you are only in receipt of benefits you can apply for a loan as long as you are member of 6Towns Credit Union.

Loans are dispersed into your 6Towns Current account. Your current account can be accessed using your 6 Towns Debit Card. Therefore a debit card is required upon approval of your 6Towns Loan.

If your loan is approved, a loan agreement will be emailed to your registered email address, followed by a Text Message notification. You will need to read the agreement, check the information is correct and then sign. Once the agreement has been signed your funds will be dispersed into you 6Towns Current Account within 24 working hours. These funds can then be accessed using your 6Towns Debit card.

Loan decisions are made by our Credit Committee. The Credit Committee endeavour to make decision’s as quickly as possible, to prevent any delays please ensure all you contact information is up to date as you may be asked for additional information.

Once we have all the information we require we aim to give you a decision in about 14 working days

To apply for a loan, you will need to become a member of 6Towns. If you are not a member then you can apply for membership online on our homepage. If you are a member then you can apply for a loan by clicking here and completing the online instructions.

At 6Towns Credit Union we understand you become trapped in cycles of over indebtedness to high-cost credit providers for a range of reasons, many of which relate to an individual’s personal or family circumstances and background.  Research has shown that you use high-cost credit because it is accessible, convenient and easy to understand, and importantly because it is available when other sources of more affordable credit are less easily accessible.

When needs must, you might borrow from whichever provider will grant you a loan, irrespective of the costs involved. Excluded from other credit options, you often retain a strong attachment to high-cost providers and are reluctant to lose your services. It is a situation that is open to manipulation and to the excessive imposition of loan interest and other charges.

6Towns is committed to serve you, our account holders with affordable financial services, including the provision of credit, appropriate to your needs.

Apply for your loan here

Internet Banking

We're working hard to bring you this service as soon as possible. We expect this to be available very soon.

Yes, you can view your account online. Firstly, you will need to register for online banking, please click here to do this. Once register you can view your account online at any time.

Forms and downloads